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Address: PCJ Resource Centre, 3rd Floor, 36 Trafalgar Road, P.O. Box 593, Kingston 10
Telephone: (876) 968-6053; 968-6054
Fax: (876) 929- 3635
Email: consumer@our.org.jm
Web Site: http://www.our.org.jm

To contribute to national development by creating an environment for the efficient delivery of utility services to the customers whilst ensuring that service providers have the opportunity to make a reasonable return on investment.

Business Office Monday - Friday 8:30 am - 5:00 pmConsumer & Public Affairs DivisionMonday - Friday 9:00 am - 3:30 pm

The objectives of the OUR are to:

  1. Establish and maintain transparent, consistent and objective rules for the regulation of utility service providers.

  2. Promote the long term, efficient provision of utility services for national development consistent with Government policy.

  3. Provide an avenue of appeal for consumers in their relationship with the utility service providers.

  4. Work with other related agencies in the promotion of a sustainable environment.

  5. Act independently and impartially.

Director General
Office Of Utilities Regulation (OUR)
Government of Jamaica